Privacy Policy

1. Scope of This Policy

This Privacy Policy applies to customers, business partners, vendors, and visitors who interact with Pioneer Global Logistics or utilize our services.

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2. Information We Collect

We may collect and process the following categories of information:

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a. Personal and Business Information

• Full name, company name, job title

• Business address, email address, and telephone number

• Billing, invoicing, and payment-related information

• Identification, compliance, or authorization documents required for shipping, customs, or regulatory purposes

b. Shipment and Transaction Information

• Shipment details, including origin, destination, contents, declared value, and routing

• Customs documentation, trade compliance records, and regulatory filings

• Carrier, vendor, and service provider details

c. Technical and Usage Information

• IP address, browser type, operating system, and device identifiers

• Website usage data collected through cookies or similar technologies

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3. Use of Information

Information collected by Pioneer Global Logistics is used for legitimate business purposes, including to:

• Provide, manage, and administer freight forwarding and logistics services

• Process shipments, bookings, documentation, and payments

• Communicate regarding service updates, operational matters, and inquiries

• Comply with applicable laws, regulations, customs requirements, and governmental requests

• Maintain security, prevent fraud, and protect our business interests

• Improve operational efficiency, service quality, and website performance

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4. Disclosure of Information

Information may be disclosed, as necessary, to:

• Carriers, airlines, ocean lines, trucking companies, and warehouse operators

• Customs authorities, port authorities, and other governmental or regulatory agencies

• Third-party service providers, professional advisors, and technology partners supporting our operations

• Financial institutions for billing, credit, and payment processing

Pioneer Global Logistics does not sell personal information. All disclosures are limited to what is reasonably necessary to perform services or comply with legal obligations.

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5. Data Security

We maintain commercially reasonable administrative, technical, and physical safeguards designed to protect information against unauthorized access, use, disclosure, or destruction. Notwithstanding these measures, no system of data transmission or storage can be guaranteed to be completely secure.

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6. Data Retention

Personal and business information is retained only for the period necessary to fulfill operational, contractual, legal, and regulatory requirements.

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7. Individual Rights

Subject to applicable law, individuals may request access to, correction of, or deletion of their personal information. Such requests will be evaluated in accordance with legal and business obligations.

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8. Cookies and Website Technologies

Our website may use cookies or similar technologies to support functionality and analyze usage. Users may manage cookie preferences through browser settings; however, disabling cookies may limit certain website features.

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9. Third-Party Websites

Our website may include links to third-party websites. Pioneer Global Logistics is not responsible for the privacy practices, security, or content of such external sites.

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10. Policy Updates

This Privacy Policy may be amended periodically. Revisions will be posted on our website and become effective upon publication unless otherwise stated.

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11. California Privacy Rights (CCPA/CPRA)

If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA), subject to applicable exemptions. These rights may include:

• The right to know the categories and specific pieces of personal information collected about you

• The right to request correction of inaccurate personal information

• The right to request deletion of personal information, subject to legal and operational exceptions

• The right to limit the use and disclosure of sensitive personal information, where applicable

• The right to not be discriminated against for exercising any applicable privacy rights

Pioneer Global Logistics does not sell or share personal information for cross-context behavioral advertising.

Requests to exercise California privacy rights may be submitted using the contact information below. We may require verification of identity prior to processing requests, as permitted by law.

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12. Contact Information

Questions regarding this Privacy Policy may be directed to:

Pioneer Global Logistics Inc.
4710 Ontario Mills Parkway, Suite B
Ontario, CA 91764, United States
Phone: (909) 493-3488